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FAQ and Support

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Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

iPad & iPhone

My game won't load? What should I do?

Faq1

If Clash of Clans crashes while playing or will not fully load, please perform the following steps.

Devices running iOS4.x, iOS5.x or iOS6.x:

  1. Double tap on the home-button so that a row of icons (open apps) appear at the bottom.
  2. Tap and hold any of the icons until they all start to wiggle and get a red dot with a white stripe in the upper left corner.
  3. Tap on all red dots on all icons to quit the apps running in the background (including Clash of Clans).
  4. Double tap on your home-button again.
  5. Reboot your device.
  6. Launch Clash of Clans and try again.

Devices running iOS7.x:

  1. Double tap the home-button on your device.
  2. Swipe all application previews upwards until there is none left.
  3. Reboot your device.
  4. Launch Clash of Clans and try again.
If this doesn't work make sure you have the latest version of iOS installed on your device! Also try to disable your WiFi and use 3G instead. If your device doesn't have 3G, please try to use another WiFi hotspot and see if it works. Some WiFi hotspots have very strict firewall settings on, which causes problems with games and apps which need the internet in order to work. If your game is still crashing or not loading, please contact our support team via the in-game Report An Issue button or email at clashofclans.feedback@supercell.net

Can I continue my game on a new device?

Faq2
Yes you can. Remember that the only way to transfer your account to a new device is to have it linked to a Game Center account. Login to Game Center on your new device and the game will ask if you want to load your village on the new device!.

I can't install Clash of Clans! Help!

Faq3
On some devices, the operating system doesn't inform you when you run out of storage. Please check that you have enough space on your device for Clash of Clans. You need at least 60mb in order to install the game. If you have less than 60mb available, please delete old or unused applications, music files, photos, etc. before attempting to install Clash of Clans.

What is the Shield and how does it work?

Faq4
The Shield prevents other players from attacking your village. Shields last until their time runs out or you attack another player. When your village is destroyed by an enemy attack, you get a new shield for 12 hours. You can also purchase one day, two day and seven day shields from the shop with gems.

What happens when the shield runs out?

Faq5
If you exit the game without an active shield, your village will be vulnerable to attacks from other players. The attacking player will be able to steal some of your resources, but never all of them. You can protect your village with defensive buildings, walls and traps, or by buying a new shield form the shop. Terrain obstacles and the edge of the map do not stop attacking units!

How do I join or create a clan?

Faq6
To join a clan you must first rebuild the Clan Castle. Once rebuilt, you can tap on your castle and choose to join or create a clan. The Clan Castle can also house donated reinforcement troops from your clan-mates. Troops garrisoned inside the Clan Castle will defend your village and can also be used to attack other players.

How do I get more people into my clan?

Faq7

You can invite your Game Center and Facebook friends to join your clan or invite people from global chat. In order to invite your Facebook or Game Center friends, your friend must also play Clash of Clans, be connected to Facebook or Game Center on Clash, and have rebuilt their Clan Castle. Once they do you can see your friend in the Friends menu, where you can tap their name and choose Invite from the context menu. Inviting from global chat works in a similar way: tap a player's message, and choose Invite from the context menu.

Inviting Google+ friends isn’t possible yet but the development team is working on the feature and we hope to release it soon.

Can I reset the game and start again from the beginning?

Faq8
Currently it's not possible to restart your game. However, you can start a new game on any device that doesn't have a previous game of Clash of Clans on it.

How can I control my units in battle?

Faq9
Once deployed on the battlefield, your troops are autonomous and cannot be controlled. Each time you deploy a unit, a crosshair will highlight the unit's first target. Different units will attack according to their capabilities and preferred targets. To optimize your attack strategies learn about how each unit works on the Barracks' Troop Training screen. Also check defensive turrets' info as well to learn which units they target.

What happened to the troops that survived the battles?

Faq10
After combat, all troops still on the battlefield turn back into Elixir and soak into the earth. Expending troops to win battles is a key piece in the Clash of Clans strategy. Think of your troops as resources to be spent wisely. Plan every battle carefully and try to use the right number and right type of troops. Throwing all your troops into combat without considering the cost versus benefit can lead to a Pyrrhic victory, where you end up spending more resources than you gained.

I am unable to buy gems, there is no option in the game?

Faq11

Make sure that your device is set to allow in-app purchases. Go to Settings General Restrictions and check that In-App Purchases is set to ON. Then quit and restart the game. Please perform the following steps.

Devices running iOS4.x, iOS5.x or iOS6.x:

  1. Double tap on the home-button so that a row of icons (open apps) appear at the bottom.
  2. Tap and hold any of the icons until they all start to wiggle and get a red dot with a white stripe in the upper left corner.
  3. Tap on all red dots on all icons to quit the apps running in the background (including Clash of Clans).
  4. Double tap on your home-button again.
  5. Reboot your device.
  6. Launch Clash of Clans and try again.

Devices running iOS7.x:

  1. Double tap the home-button on your device.
  2. Swipe all application previews upwards until there is none left.
  3. Reboot your device.
  4. Launch Clash of Clans and try again.
If you’re still unable to buy gems, please contact our support team via the in-game Report An Issue button or email at: clashofclans.feedback@supercell.net

I have just purchased gems but they never came through. What can I do?

Faq12
While most of the transactions go smoothly, sometimes Apple or our servers might be slower than usual or experience an error. Please wait and see if the purchased gems come through. If they don't, try restarting the game. Your gems should be credited to you. If all else fails, please contact our customer support via the In-App reporting form and they'll get back to you as soon as possible!

Why is my clan's score smaller than all members' combined scores?

Faq13
Clan Score is calculated using a formula that uses weighted scores from all clan members, not the sum of all members' scores. The Clan Score is designed allow the most competitive and fair clan ranking possible.

Can I play multiple accounts on a single device?

Faq14
Clash of Clans supports only one account per device. Playing multiple games on a single device is the best way to permanently lose all your villages.

Can I connect multiple devices to the same account?

Faq15

Yes You can play one game on multiple devices, just be sure to login to Game Center / Google+ with the same account on each device. iOS: Logging into Game Center links your village to that Game Center account, and allows you to load your game on any iOS device.

Android: Logging into Google+ links your village to that Google+ account, and allows you to load your game on any Android device.

Can I increase the text size?

Faq16
Increasing text size isn't possible. To enjoy the sharp text and beautiful graphics of Clash of Clans, we recommend playing on the iPhone 4/4S/5, iPod Touch 4th/5th generation (or later) or any iPad. While the game works on older devices, the gaming experience may not be optimal.

Can I change my village's name?

Faq17
Sorry, you can't change the name of your village. Your villagers wouldn't know where they live!

I was disconnected and lost trophies. Can you return them to me?

Faq18
If you were disconnected from the game and lost trophies, you were either attacked by another player or lost your own attack. Because of the scoring system used in Clash of Clans, we cannot return your trophies under any circumstances. This is because each trophy you lose is actually transferred to another player, and we cannot give you new trophies without unbalancing the ranking system. To prevent loss of trophies due to network problems, we recommend that you attack other players only when you have a stable connection (preferably WiFi).

How does the trophy system work?

Faq19
When fighting against other players, you will gain or lose trophies depending on the outcome of the battle. You can also lose or gain trophies when you're attacked and successfully defend your village. The exact number of trophies you can gain or lose is calculated based on how likely you are to win the match based on both your and your enemy's trophy points. Winning against the odds will give you more points than winning an easy battle.

How does Find a match work?

Faq20
Player vs. player matchmaking is based solely on the amount of trophies. Because of this it is possible to be attacked by a player with a much higher or lower level, as long as they have a similar trophy level to yours.

How do I upgrade my buildings?

Faq21
You can upgrade your buildings by tapping on them and choosing the "Upgrade" option. Upgrading your Town Hall unlocks new buildings and new upgrades for your existing buildings! Mines and Elixir Pumps will not generate resources while being upgraded. Similarly, defensive weapons will not participate in battles while upgrading.

How can I contact support to get assistance?

Faq22

If you can access the game, it is strongly suggested that you use the in-game feature "Send Feedback" to contact our support. You can find this in the settings menu! If you do so, please do not edit the subject-line as it contains your player ID. If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). You can contact support at: clashofclans.android@supercell.net (Android only) or clashofclans.feedback@supercell.net


Where can I suggest new features and upgrades?

Faq23
The best place to post suggestions on how we can improve your Clash of Clans experience is over at our forums. Check them out here: http://bit.ly/ClashOfClansForums .

Can I donate resources to my clan mates?

Faq24
This is one of the few common users suggestions that have been ruled out by the team. Donating resources would open the door for exploits. Multiple accounts, friends or even "gold farmers" could be used to feed one account with endless amounts of resources, which would be unfair to other players.

What is a maintenance break and why does clash of Clans have them?

Faq25
Maintenance breaks usually mean they need to update servers, address a minor bug, support new content or improve the general quality of gameplay! Maintenance breaks are a pretty regular thing for server-based games like Clash and generally last 15 minutes to 4 hours! They always will post on Twitter, Facebook and Supercell's Forums with as much advance notice as possible!

I lost my device and/or my game. What can i do?

Faq26
Unfortunately, if your village was not linked to GameCenter, you will have to contact Supercell support. Recovery may or may not be possible and support queues are long. If you did have your game linked to GameCenter, then simply log in to your old account and open up Clash of Clans. It should prompt you to restore your old village. Simply say yes!

Android

I lost my device and/or my game. What can i do?

Faq1Android
Android devices use google+ instead of GameCenter. If you have linked your village to google+, recovery means logging in to your old account and opening up Clash of Clans. If not, you will need to contact Supercell support.

My game won't load? What should I do?

Faq1Android

Please try the following:

  1. Make sure your copy of Clash of Clans for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it's supposed to.
  2. Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings

Apps Running, the tap the app you want to stop and press 'Stop' or 'Force Stop'.

  1. Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android's app view), then press and hold the app(s) you want to delete.
  2. Make sure your Android version is up to date by going to Settings

About, and then checking for software updates.

Also, please note that Clash of Clans requires **at least** the following specs:

  • 0.5 GB of RAM (1GB or more recommended).
  • Android OS 4.0.3 or better.
  • A screen resolution of 800x480.
If your game is still crashing or not loading, please contact our support team via the in-game Report An Issue button or email at clashofclans.feedback@supercell.net

I can't install Clash of Clans! Help!

Faq3Android

If you can’t install the game, make sure you have downloaded Clash of Clans from the Google Play Store! If you have downloaded Clash from another source, it may not work and could potentially be unsafe! Here are a few more tips:

Even if the size of the game is listed as 50MB, you will need some additional space to complete the installation process. If you need to free up space, uninstall some apps or delete some pictures and videos that you no longer need

Check that your Android version is official, and that is up to date by going to Settings About, and then checking for software updates.

Also, please note that Clash of Clans on Android requires some minimum specs:

  • 0.5 GB of RAM (1GB or more recommended).
  • Android OS 4.0.3 or better.
  • A screen resolution of 800x480.

How do I connect my village to Google+?

Faq28

To connect your village to Google+, open the Google+ app on your device and make sure you are logged in. After this, open Clash of Clans and go to the in-game setting. Press the Google+ sign in button to connect your village to Google+.

If you would like to know anything else about using Clash of Clans with Google+, please do not hesitate to ask. Contact our support team via the Report an issue feature in the game.

I am unable to buy gems, there is no option in the game?

Faq11Android

If the gem icons in your in-game shop are greyed out, tap the icon for information about what might have gone wrong. You may need to:

  1. Check that you are logged in with a valid Google account, or
  2. Update your Play Store application by opening and updating it

Please visit https://support.google.com/googlepla...content/?hl=en for further information about Google Play and purchases on Android devices. If this doesn’t help, please contact our support team via the Report an issue feature in the game.

Start a Discussion Discussions about FAQ and Support

  • lost village

    6 messages
    • If you have another device with the village, make a new google+ account on it. Now, after youve done that, login into google+ on your pc....
    • That's a great idea, but I don't have the village anywhere. I'm trying their email. Thanks for the help!
  • Clash of clans clan wars help

    5 messages
    • That happened to me and it might be because in clan wars if u start a war then someone join your clan, it glitches. So sorry, either you'll h...
    • In order to fox it, exit the game and shut it down using task manager or your phone equivalent. Then when you log back on everything should w...

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